17mb170 issue

Herkese selam, kimsede var mı vestel 17mb170 toshiba 55

hello.i have a toshiba tv that when you turn it on it says that the storage space is out and picture dissappears and appears again and says the same. i cant reset the device from the remote.it doesnt let me use the remote.does any one have a solution?maybe i need to install again the firmware...